WHAT ARE ADAPTOGENS?
Adaptogens are a class of herbs and non-psychedelic functional mushrooms that help your body adapt to stress—physical, environmental, emotional, and chemical—and support overall homeostasis (balance).

WHAT MAKES AN HERB OR MUSHROOM AN ADAPTOGEN?
To qualify as an adaptogen, an ingredient must:
Be non-specific in resisting stressors.
Help the body maintain or regain balance (homeostasis).
Support the body without disrupting normal function.

WHY SHOULD I TAKE ADAPTOGENS?
Because long-term stress affects nearly every system in the body. Adaptogens help reduce sensitivity to stress and support equilibrium in the nervous system, skin, digestion, immunity, and overall wellness.

ARE ADAPTOGENS PSYCHADELIC?
No, they do not change your perception or cognition. They function as supportive botanicals without psychoactive effects.

CAN CHILDREN TAKE ADAPTOGENS?
Please consult a pediatrician before giving adaptogens to children.

ARE DEON LIBRA PRODUCTS VEGAN?
BIG UP Body Glaze, SMOOVE Exfoliating Cleanser, and UNBOTHERED Adaptogenic Elixir are vegan, cruelty-free, and thoughtfully formulated.

ARE DEON LIBRA PRODUCTS GLUTEN-FREE?
Yes—all ingestible products are gluten-free. UNBOTHERED is also caffeine-free.

ARE DEON LIBRA PRODUCTS PREGNANCY-SAFE?
We recommend consulting with your healthcare provider before using adaptogens during pregnancy or nursing.

WHAT IS AN ADAPTOGENIC ELIXIR?
Our adaptogenic elixirs are herbal supplements crafted to support your body’s stress response, mood balance, energy levels, and cognitive wellness.

HOW LONG UNTIL I FEEL THE ELIXIR'S EFFECTS?
Everyone is different. Some people notice effects quickly; for others, it may take consistent use over several weeks. Consistency is key.

SHOULD I TAKE THE ELIXIR IN THE AM OR PM?
You can take it morning or evening. Choose a time that best supports your energy and rhythm.

HOW DO I USE UNBOTHERED ELIXIR?
Mix 1 tablespoon of UNBOTHERED into hot water, tea, coffee, yogurt, mocktails, smoothies, baked goods, and more.

WHAT TYPE OF WAX DO YOU USE IN YOUR CANDLES?
We use a coconut soy wax blend. It is non-toxic, burns cleanly and evenly, and allows fragrance to perform beautifully without harsh additives.

HOW DO YOU CARE FOR WOOD WICK CANDLES?
Trim wick to ⅛ inch before lighting. Allow the first burn to create a full melt pool to prevent tunneling. Keep wick trimmed to ⅛–¼ inch. Trim and remove charred wood before lighting. If the flame is low, extinguish, trim, and relight.

HOW LONG SHOULD I BURN MY CANDLE?
Burn for no more than 3–4 hours at a time to ensure optimal performance and safety.

WHY IS MY WOOD WICK CRACKLING?
Wood wicks crackle naturally, providing a soft, fireplace-like sound that enhances the ritual of burning your candle.

WHY ARE THERE DARK SPECKS OR FLECKS IN MY CANDLE WAX?
Our candles are made with real wood wicks, which naturally crackle and char as they burn. During this process, tiny bits of carbonized wood may release and settle on the wax surface once the candle cools. This is completely normal, safe, and purely cosmetic.

ARE THE DARK SPOTS AFTER BURNING MOLD OR CONTAMINATION?
No. These specks are natural wick residue, not mold. They’re a common characteristic of wood wick candles and do not affect candle quality, scent, or safety.

CAN I REMOVE THE SPECKS?
Yes. If desired, you can gently wipe the cooled wax surface with a clean, dry cloth or lightly re-melt the top layer during your next burn. This is optional.

DOES THIS AFFECT HOW THE CANDLE BURNS?
Not at all. Your candle will continue to burn and perform exactly as intended.

WHY DOES MY CANDLE HAVE A ROUGH OR UNEVEN TOP?
After your first burn, you may notice a slightly textured, matte, or lightly frosted surface once the wax cools. This is called natural crystallization, and it’s completely normal—especially in coconut soy wax.

When the candle burns, the wax fully liquefies. As it cools and solidifies again, the natural plant waxes can form subtle crystal patterns. This may look like light frosting, a grainy finish, or a soft color shift.

This is not a flaw. It does not affect performance, scent throw, or burn quality.

In fact, it’s a sign that your candle is made with natural waxes—not synthetic fillers designed to stay perfectly smooth.

Each burn resets the surface slightly. Think of it as your ritual evolving, not deteriorating.

WHY DOES MY CANDLE SWEAT OR LOOK WET?
Natural waxes may release fragrance oil in warmer environments. This is normal and does not impact burn quality.

WHY IS MY WOOD WICK EXTINGUISHING?
Wood wicks can extinguish if the flame is low or the wick becomes charred. Extinguish the candle, trim and remove any blackened wood, ensure the melt pool is clear, then relight. Burning for no more than 3–4 hours at a time helps prevent this.

WARNING:
Burn within sight. Keep away from flammable material. Keep out of reach of children + pets. Keep wax pool free of debris.

WARM WEATHER SHIPPING NOTICE:
Our candles are made with a natural coconut-soy wax that can soften during transit in warmer temperatures. If your candle arrives slightly soft, allow it to rest at room temperature before burning. This will not affect performance.

CAN I ADD ITEMS TO MY ORDER?
Items cannot be added to an order once it has been submitted. Please submit a new order.

CAN I CANCEL MY ORDER?
Orders cannot be canceled once they have been submitted.

CAN I GET A PRICE ADJUSTMENT?
Promotional pricing is available from the start of the promotional period until its closing date and time. Price adjustments cannot be applied to orders submitted before or after the promotional period.

I FORGOT TO ENTER MY DISCOUNT CODE AT CHECKOUT. CAN YOU APPLY THE DISCOUNT TO MY ORDER?
Discount codes must be applied at checkout and cannot be added to existing orders.

CAN I STACK DISCOUNT CODES?
No. Only one promo or discount can be applied per order.

CAN I USE A DISCOUNT CODE DURING SALE?
Discount codes and promotions may not be stacked with site-wide sales.

WHEN WILL MY ORDER SHIP?
Orders are processed Monday–Friday (excluding holidays). Our current processing time is 3–7 business days. You will receive a shipping confirmation email as soon as your order ships.

WHERE DO YOU SHIP?
We ship across the U.S., including Alaska and Hawaii.

IS A SIGNATURE REQUIRED?
Not usually, unless specified by the carrier. We are not responsible for packages left without a signature, delivered outside business hours, or missed deliveries due to no signature.

I ENTERED THE WRONG ADDRESS. NOW WHAT?
Once an order ships, we cannot reroute or redirect it. Double-check your shipping information before checkout. You may contact us at hi@deonlibra.com for further assistance.

WHERE IS MY PACKAGE?
Please use the tracking number provided in your shipping confirmation email to locate your package with the carrier. We are not responsible for stolen packages or delays due to holidays, weather, volume spikes, or mis-scans.

WHAT IS YOUR RETURN POLICY?
Due to the nature of our products, all sales are final. We do not accept returns or offer refunds for any reason.

CAN I EXCHANGE MY ORDER
We do not accept exchanges. If your order is incorrect, please contact hi@deonlibra.com with your order number, and we’ll make it right.

All pre-order ship and arrival dates are estimates only and are not guaranteed. These dates are provided by our manufacturing partners and are subject to change at any time due to production delays, shipping disruptions, supply chain issues, or other circumstances beyond our control.

By purchasing a pre-order item, you acknowledge and agree that delays are possible and do not constitute grounds for cancellation, refund, chargeback, or dispute. Pre-order purchases are final.

Please email customer service at hi@deonlibra.com.

Support is available via email, Monday-Thursday, 10 AM - 4 PM ET. Please allow 1-3 business days for a reply. We appreciate your patience.